Independent Bristol & Bath IT support · Since 2000

IT Support Bristol & Bath, Billed by the Minute. Not by the Month.

Independent, expert IT support since 2000. Pay only for the help you actually use — billed by the minute, not by a monthly retainer. Block hours and longer-term agreements available when you want one.

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Or call us on 0117 958 5964

5-star Google Reviews

Microsoft Partner Cyber Essentials Plus

Accredited partners & technology providers

Microsoft 365

Different by design

Three things that make Smooth IT different — and that have kept some clients with us for a decade or more.

Pay by the minute, not by the month.

Most IT support companies bill by the hour — or worse, by an all-you-can-eat monthly retainer. A five-minute helpdesk call costs the same as a forty-minute one. We bill in actual minutes, at £90 an hour. A quick fix costs you exactly what a quick fix should cost.

Established in 2000. Independent ever since.

Supporting businesses since the turn of the century — privately held, independently owned, with no private equity backers and no parent company. The engineer who answers your call is the engineer who fixes your problem.

Senior engineers. Same faces every time.

Our team works remotely by design — faster response, no commute-padded callouts, direct access to senior expertise. When you call Smooth IT, you don't get a script. You get someone who knows your business.

What we help you with

One trusted partner for everything from the day-to-day to the strategic — paid for as you use it.

IT Support

Helpdesk, remote and on-site fixes, server and workstation support, software issues, printers, peripherals — the day-to-day that keeps your business running.

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Cybersecurity

Cyber Essentials and Cyber Essentials Plus certification, security audits, endpoint protection, phishing training, incident response.

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Microsoft 365 & Cloud

Setup, migration, SharePoint, Teams, OneDrive, Exchange, Azure, hosted desktops, backup and disaster recovery.

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Networking & Wi-Fi

Business networks, structured Wi-Fi, firewalls, VPNs, VoIP phones, broadband and leased lines.

Hardware

Servers, workstations, laptops, peripherals — procurement, deployment, maintenance and end-of-life.

Strategic IT Consultancy

Senior advice on IT direction, supplier choices, compliance, or whether to outsource or hire in-house.

A two-minute introduction

Meet the team and see how Smooth IT supports businesses day to day.

Honest billing, three simple ways

Pick the model that suits — or mix and match. Pay-as-you-go by default, with longer-term agreements available when you want one.

Pay as you go

£90/hour

Billed by the minute

For ad-hoc help, one-off issues, and businesses with stable IT that mostly looks after itself.

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Most flexible

Block hours

Pre-buy, discounted

Hours never expire

Bundles of 10, 25, 50, 75 or 100 hours — predictable spend without locking into a contract. Unused hours never expire.

See block-hour pricing

Project work

Fixed-price quotes

Agreed before we start

For migrations, installations, security audits, or anything with a clear scope.

Get a quote

See how billing works in detail

Cyber Essentials Plus — certified, not just claimed

We hold the UK Government's Cyber Essentials Plus certification. Plus, not basic — our security has been independently audited by a third-party assessor.

Less than 10% of UK businesses hold Cyber Essentials Plus. If you need to demonstrate cyber compliance to your insurer, a contracting authority, or your own customers, we can help you get certified too.

Cyber Essentials Plus services

What clients say about us

"Smooth IT has provided every level of IT support — from supplying and installing new PCs to managing our server and email during an office relocation. They work hard to make their support as quick, pragmatic and unobtrusive as possible, with an understanding of our business and how it works. And, as is often vital in IT, they approach it all with a sense of humour."

Common questions

Doesn't pay-as-you-go work out more expensive than a managed contract?

For businesses with high or unpredictable IT load, sometimes — and we'll tell you honestly when that's the case. For most small and medium businesses the maths goes the other way. A typical 10-person business using 3–5 hours of IT support a month pays under £450/month with us, against £490–£1,190/month for a comparable managed contract elsewhere. We're happy to do the calculation with you before you commit to anything.

How quickly do you respond?

Most helpdesk tickets are responded to within an hour during business hours, and the majority are resolved the same day. We don't publish a guaranteed SLA because honest response times depend on what's wrong — we'd rather not promise a number we can't always hit.

Can I leave whenever I want?

By default, yes. Our standard arrangement is pay-as-you-go with no notice period or exit fee — call us when you need us, stop calling when you don't. Some clients choose a longer-term agreement at their own request, for price assurance or budget certainty; those agreements' own terms apply. Either way, we always help clients move cleanly to wherever they're going next.

Do you support Mac as well as Windows?

Yes. We work with mixed environments every day — macOS, Windows, iOS, Android, and the Microsoft 365 or Google Workspace estates that sit on top of them.

Do you cover Bath and the surrounding area?

Yes. We're Bristol-based and serve Bath, Portishead, Clevedon, Nailsea, Keynsham, Thornbury, Yate, Weston-super-Mare and the surrounding South West. Remote support reaches anywhere; on-site visits cover roughly an hour's drive from central Bristol.

No-obligation chat. Honest advice. Then you decide.

The first conversation is free. We'll listen, give you a straight answer about whether we can help, and if we can — quote you a fair price for it.

Talk to an engineer

Or call us on 0117 958 5964